General Job Description
The Customer Service Representative performs customer service activities, including work at the receptionist desk and performing clerical, administrative, and daily transaction duties for the General Aviation Department. This individual complies with County and Airport policies and procedures and performs quality checks for completeness and accuracy. This individual will be required to work flexible hours, holidays and weekends. This individual will assist with general housekeeping duties as required.
- Duties for this Position
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- SPECIFIC DUTIES AND RESPONSIBILITIES
• Assist the supervisor in the management of day-to day staff to include scheduling, training and customer service.
• Oversee the key and tenant list for each airport to ensure all contact information is current.
• Ensure flight line and customer service records are verified to ensure proper billing.
• Perform customer service duties to include but not limited to: meet and greet arriving and departing customers, telephone reception, and other customer service duties as needed.
• Communicate via two-way radio with flight line techs regarding aircraft services.
• Assist customers with obtaining reservations, transportation, lodging, and catering.
• Ability to verify and post details of all sales transactions, such as: receipts of payments, sales receipts, credit card charges, cash handling, check handling, daily sales drawer balancing.
• Ensure daily paperwork is accurately maintained and bank deposits are accurately prepared.
• Ability to understand monthly agreements, fuel tickets, time sheets, employee attendance records, invoices, sales reports, supply requisitions, contracts, memos, and vendor files.
• Ability to prepare various reports as requested by Airport Finance Department and superiors.
• Ability to process and send invoices for payment.
• Process monthly billing and collection of fees for contracts and customers.
• Perform periodic, as needed inventory of office equipment, supplies, and other items as necessary.
• Ability to utilize computer systems accurately to perform regular duties.
• Maintains work stations, lobby, multi-purpose room, conference room and other assigned areas in a clean and safe condition.
• Ability to work flexible shifts in all general aviation locations as necessary.
• Ability to perform other various duties as needed.
- Position Minimum Requirements
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- POSITION REQUIREMENTS
• Provide Excellent Customer Service to all Customers.
• Ability and willingness to learn all aspects of customer service and transactions for General Aviation.
• Ability to learn and understand new computer/accounting systems as necessary.
• Knowledge of basic finance including debit/credit transactions.
• Ability to review and suggest corrections of daily transactions and reports.
• Provide clerical support to the General Aviation Department.
• Strong interpersonal customer service skills.
• Ability to multi-task, work under pressure, and meet deadlines.
• Ability to communicate on two-way radios, multi-line telephones, and general office equipment.
• Knowledge of Microsoft Products.
• Ability to work other shifts as necessary.
• Ability to work in all General Aviation locations.
• Ability to work in a TEAM environment.
• Adheres to established chain-of-command