General Job Description
Under general supervision, performs customer service, administrative, and clerical support for the Animal Care Center operations. Assists management and kennel technicians; Receives inquiries and assists the public with processing animals for intake or outcome.
- Duties for this Position
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- 1. Functions as initial contact with customers both in person and by phone. Prepares lobby for opening at designated time. Answers the email and telephone; provides accurate information to callers and/or forwards calls to appropriate staff person.
2. Prepares paperwork, creates kennel and adoption cards and enters required information into the computer for the animals brought to shelter daily.
3. Reviews intake tickets, enters required information into computer and makes contact with microchip vendor to acquire necessary animal owner/shelter/clinic information in attempts to assist in locating animal owner.
4. Collects money following shelter procedures for services rendered, donations, adoptions, fines, etc. by Animal Care Center while maintaining a daily transaction sheet for money tracking and auditing. Prepares deposit and money transaction report for Supervisor daily.
5. Operates and oversees the maintenance of a variety of office equipment.
6. Evaluates the efficiency of and makes recommendations for changes in department policies and procedures.
7. Assists co-workers in any areas necessary.
8. Performs other related duties as required.
- Position Minimum Requirements
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- • High School Diploma and one year of customer service experience or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Must be computer literate and have experience with Microsoft office programs. Must possess a valid driver’s license, have reliable transportation and be able to pass the required pre-employment physical and background check.