Career Details


posted : 03/06/2023
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Close Date :
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General Job Description

Under direction receives and responds to telephone or other electronic requests for emergency assistance, including law enforcement, fire, medical, or other emergency services and/or dispatches appropriate units to response sites; does related work as required. This position is FLSA nonexempt.

Duties for this Position
  • Receives telephone, radio or other electronic requests for emergency assistance.
  • Determines the location and nature of the call and may transfer caller to appropriate agency upon determining the jurisdiction and/or nature of the call.
  • Obtains, verifies, and records the location of the emergency, the name of the caller, the nature, severity, and current status of the emergency, and obtains any other appropriate information needed to secure a full assessment of the circumstances.
  • Receives automatic number identification (ANI), automatic location information (ALI), telecommunications devices for the deaf (TTY/TDD) or other electronic information to obtain and verify required data; may be required to access foreign language interpreter service for non-English speaking callers.
  • Maintains a reassuring and calming manner with callers in order to obtain required information; persuades emergency callers to stay on the line.
  • In response to medical emergencies, provides pre-arrival instructions to stabilize the medical condition of persons until the arrival of professional medical assistance.
  • In nonmedical emergencies, provides precautionary instructions and advice to help assure the personal safety of persons and/or to minimize the loss of property, pending the arrival of fire, police, or other assistance per protocol.
  • Refers nonemergency situations to other appropriate public or private agencies, and may dispatch nonemergency personnel or equipment.
  • Relays information or instructions to field units via radio, pager or mobile data terminal.
  • Utilizes multiple computer monitors and radio equipment to receive, monitor, record, summarize, and/or transmit data relating to the emergency.
  • Determines the appropriate type of agency(ies) to respond to the specific emergency or call for assistance through use of the CAD system.
  • Utilizes radio, telephone, computerized, or other electronic equipment to dispatch specific law enforcement, fire, or medical assistance units to the scene of an emergency based on pre-established response plans, and seeks guidance from supervisory personnel when circumstances warrant significant deviation from pre-established response plans.
  • May assist in locating or contacting individuals needed to staff the response.
  • As instructed, coordinates the dispatching of units involving two or more government jurisdictions.
  • Maintains and facilitates communication with responding units by receiving and relaying information, including confidential information, to authorized personnel.
  • Detects and takes alternative/corrective action when communication system or program errors occur and reports malfunctions in accord with established procedures.
  • Maintains a constant update on the status of emergency units in the field and of on-call personnel.
  • May make entries, inquiries, cancellations, and modifications of records in various systems and databases such as the National Crime Information Center (NCIC) and its Stolen Vehicle File, Stolen License Plate File, Stolen-Missing Gun File, Stolen Article File, Wanted Person File, Stolen or embezzled or Counterfeited or Missing Securities File, Stolen Boat File, premise hazard databases, and wrecker logs.
  • Answers questions about application of regulations or policies.
  • Receives and answers telephone, radio, and video display inquiries of the NCIC and the SC CJIS for law enforcement agencies.
  • Maintains and updates NCIC, SC CJIS, and other records and files.
  • Activates emergency alert systems, such as pagers and tone activated devices.
  • Required to learn to utilize various types of electronic and/or manual recording and computerized information systems used by the agency, office, or related units.
Position Minimum Requirements
  • High School diploma or GED two (2) years’ experience in the telecommunications or public safety field, or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities.
  • A criminal background investigation/compliance with NCIC requirements must be met prior to interview.