Career Details


Taxpayer Customer Service Representative
posted : 02/24/2023
Status :
Close Date :
Salary :
Type :
Full Time
General Job Description

Under occasional supervision, performs customer service activities, including working at the reception desk. Performs initial review of special assessment applications and various other official correspondence. Serves as the point of first contact for all taxpayers entering the Department. Performs clerical, administrative, and daily transaction duties for the Assessor’s Office. Complies with office policies and procedures. Performs quality checks for completeness and accuracy. Will be required to work flexible hours, some holidays and weekends. Will assist with general housekeeping duties as required.

Duties for this Position
  • Provide Excellent Customer Service to all Customers
  • Ability and willingness to learn all aspects of customer service and transactions for Assessor
  • Knowledge of Microsoft Products, OnBase, Unity Client, CityWorks, CAMA database access
  • Ability to learn and understand new computer/accounting systems as necessary
  • Ability to review and suggest corrections of daily transactions and reports
  • Provide clerical support to the other Divisions within Department
  • Strong interpersonal customer service skills
  • Ability to multi-task, work under pressure, and meet deadlines
  • Ability to work in a TEAM environment
  • Assist the supervisor in the management of day-to day staff to include scheduling, training
  • Answer all incoming phone calls and route to proper Division
  • Take and complete applications for Special Assessments, as well as inspect for completeness and compliance with SC Code 12-43-220(a)
  • Perform customer service duties to include but not limited to: meet and greet taxpayers upon entrance to the department, telephone reception, and other customer service duties as needed.
  • Access CAMA database to answer a variety of tax related questions.
  • Assist customers understanding tax bills, assessment notices and other correspondence from the Assessor. • Ability to verify and post details of all sales transactions, such as: Building Permits, Mobile Home Registrations and moving permits, Property Tax Payments • Ensure daily paperwork is accurately.
  • Ability to Assist Mobile Home Coordinator with customer inquiries, reception and completion of all mobile home related work flows.
  • Must be able to review and process requests for Special Assessments, Request for Tax
  • Appeals and understand the deadlines and applicable years for refunds for overpayments, process those requests and process new billing and check requests.
  • Access Voice Mail system to return missed calls due to high volume.
  • Perform periodic, as needed inventory of office equipment, supplies, and other items as necessary.
  • Ability to utilize computer systems accurately to perform regular duties.
  • Maintain work station, lobby, and building areas in clean and safe manner.
  • Ability to work flexible shifts in all Assessor locations as necessary.
  • Ability to perform other various duties as needed by the Assessor.
Position Minimum Requirements
  • High school diploma or GED with two years general office experience.
  • Knowledge of computers and office software packages to include but not limited to Microsoft Word, Excel, and Access software. Excellent written and verbal communication skills. Effective interpersonal skills along with the ability to work independently and as part of a team.
  • Working knowledge of office equipment such as; fax machine, copy machine, two-way radios, and calculator.
  • Must be able to pass the required pre-employment physical and background check.